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Accessing Care

Baptist Health Safety Measures During COVID-19

"While many things have changed in our world, one thing has not changed, and that's our commitment to your health and safety while in our Baptist Health facilities."

Troy Wells, President & CEO of Baptist Health

Prepared to care for you today, tomorrow, and into the future

Baptist Health’s mission is to provide quality patient-centered services and health education, and respond to the changing health needs of our state with Christian compassion. Our top priority, as always, is protecting the health and safety of our patients and providers.

In-person visits continue to be a safe option for needed care. Baptist Health also offers telehealth services from online providers on the Baptist Health Virtual Care app or through MyChart. If you have questions, call Baptist Health HealthLine at 1-888-BAPTIST (227-8478).

Emergency Services

Baptist Health’s Emergency Departments are open and providing care for all types of emergency conditions. Please do not delay appropriate visits to the emergency department due to fear of exposure to COVID-19. Delay of care could result in poorer overall health outcomes and even life-threatening situations. We assure you that we are treating all patients in a sterile and appropriate environment, following all guidelines from the Centers for Disease Control and Prevention. Find a Baptist Health emergency department near you.

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Primary Care

Whether you're an existing patient or a new patient looking for a primary care provider, we're delivering expert care in a safe and caring environment. All patients whose visit is scheduled as an in-person visit at a clinic will be pre-screened for COVID-19 signs, symptoms and exposure. 

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Specialty Services

Baptist Health’s specialty clinics are open, accepting new patients and offering several options for care, including both telehealth and in-person visits. All patients scheduled for an in-person visit at a clinic will be pre-screened for COVID-19 signs, symptoms and exposure. Our clinics are safe and following all guidelines from the Centers for Disease Control and Prevention. Baptist Health HealthLine will help you with a referral or scheduling an appointment. 

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Offering care from the comfort of home

Baptist Health’s providers are offering several ways to care for their patients. These include telehealth visits over the phone, using video and messaging capabilities through MyChart and the Baptist Health Virtual Care app or in-person. Call your clinic to get more information.

Virtual Care

Services from a provider are available over video 24/7. When appropriate, before going to an urgent care facility or emergency department, visit Baptist Health Virtual Care.

MyChart

You can use the MyChart patient portal to schedule an appointment, request an appointment or cancel an upcoming visit with your primary care physician. Prior to your scheduled visit with your provider, you can use E-Check In to update insurance information, medications, allergies, fill out questionnaires and sign documents.

Frequently Asked Questions

Emergency ServicesPrimary Care ServicesSpecialty ServicesCOVID-19

Is it safe to visit the emergency department? 

Baptist Health takes every precaution to make our hospitals safe and follows all guidelines from the Centers for Disease Control and Prevention. Our job is to save lives, and we have never been more focused on caring for you. We are ready for your emergencies. Baptist Health’s physicians, nurses and other medical professionals are ready to treat you for strokes, heart attacks and other emergent conditions, but they can only help if patients come to the hospital for treatment.

What is Baptist Health doing to keep patients safe in their emergency departments? 

Baptist Health takes extraordinary measures to ensure that our emergency departments are safe environments for patients with any type of emergency. We have created multiple layers of safety for patients so they can feel comfortable coming to the emergency department and ultimately to the hospital should they need to be admitted.

Our hospitals have negative pressure rooms that remove air out of the patient’s room and vent the air through a proper filter so that patients in the nearby rooms aren’t exposed to the same circulating air of infected patients. Baptist Health also has strict isolation protocols in safety gear to make sure there is no cross-contamination between employees, professional staff and patients.

When should I go to the emergency department?

Serious, life-threatening injuries or conditions are medical emergencies and should be treated in a hospital emergency department. Some warning signs of a medical emergency include uncontrolled bleeding, chest pain, difficulty breathing, and fever greater than 103 degrees Fahrenheit. If one of these is occurring, you should go to the emergency room or call 911.