EpicCare Link FAQs

No. In line with our mission, Baptist Health is providing EpicCare Link to promote coordination of care and improve the health of the patients we serve.

To access EpicCare Link you need a PC or Macintosh computer, a high speed internet connection and the current browser edition of Chrome or Edge.  You will have access to diagnostic results, reports, insurance/billing information.

You will be required to enter the patient ‘s name, DOB, and gender. You are also required to choose a reason for accessing the record. After you search for a patient, the patient will be added to your Patient List for 10 days.

Determine a point person (site administrator) for your location. That person should go to https://www.baptist-health.com/epiccare-link/ and establish the location as a site. If requesting access for a new healthcare provider, choose “Request access for a New Site”. If not a healthcare provider (consultant, insurance company, etc.), choose “Request for Vendor Access”.

The person who will manage user access for the location. The site administrator is trained first and then serves as an onsite resource for the other users. The site administrator also verifies each user’s continued need for access on a routine basis. Each location may have up to two site administrators. After initial set up, communication between the site administrator and Baptist Health will primarily via email.

Users can request one of the following four roles:

• Provider (viewing and ordering): Select this role if you are a physician provider (MD, DO, DDS). Requests for APRNs or PAs using this request will be denied and have to be resubmitted using the APN/PA Advanced Practice role.
• APN/PA Advanced Practice (viewing and ordering): Select this role if you are the APN or PA. **You must attach your Collaborative Agreement or PA Protocol to the online access request. Log on information will not be granted until attachment is received and processed.
• View and Ordering (non-provider): Select this role if you need viewing and wish to submit physician orders and referrals
• View Only (non-provider): Select this role if you need view only
• Referral Specialist (non-provider):  Select this role if you need viewing and wish to submit referrals to specialty clinics

Outpatient tests can be ordered through EpicCare Link. Each order will require a diagnosis association prior to signing. If the ordering user is not the authorizing provider, the authorizing provider must co-sign the order via their In Basket.

Referrals can also be submitted through EpicCare Link. A physician’s signature is not required.

BH will work directly with the site administrator to establish the site. All users will obtain their usernames via email.

Users must log in to Baptist Health’s EpicCare Link once every 90 days in order for the account to remain active. The site administrator verifies each user’s continued need for access on a routine basis.

Please contact the IT Helpdesk at 501.202.2100 option 7 to report a problem. Be sure to indicate that you are an EpicCare Link user so that the ticket will be sent to the correct team.

No. Baptist Health policy requires each user to have a unique username and password. Violations of this policy may result in loss of access. If other individuals need access to perform job functions, they can request an account through their Site Administrator.

Users should call the IT Helpdesk at 501.202.2100 option 2 for password resets. Specify that you are an EpicCare Link user.

As an extra level of security for our patient’s information, all EpicCare Link users are required to use a multi-factor application to verify their identity when logging into our system. Users are required to download an Authentication app on their phone and follow the prompts when they log into EpicCare Link for the first time. 

• Baptist Health uses industry-standard encryption technology to protect patient information.
• All user activity is audited and monitored by Baptist Health and its third party auditing software. Users are granted access for the sole purpose of treatment, payment or healthcare operations as it relates to the user’s job function. Any personal use of the system is strictly prohibited. Any impermissible use of patient information can result in loss of access and/or criminal or civil penalties.
• All users agree to Terms and Conditions during access request and initial login. Please read these carefully.