Patient Experience

In addition to providing the highest quality care, we want to provide excellent service to our patients and guests. You may receive a survey called Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) after your discharge or your outpatient visit. We utilize your feedback to recognize our staff members that had the privilege of providing your care.

The survey asks questions about communication with providers, discharge planning, the hospital environment, and overall experience. Results are reported to the Centers for Medicare & Medicaid Services (CMS) and are publicly available to consumers with the goal of improving quality of care. Completing the survey takes only a few minutes, and your responses are confidential unless you choose to add your name and phone number.

Your feedback is important to us to recognize high performing employees and to continue to improve. Thank you for choosing Baptist Health.

If you, the patient, or the patient representative have a concern or complaint about the quality of care received, please contact your healthcare team. If the healthcare team cannot resolve the issue, you can also contact the Patient Advocate Line via phone, our confidential web portal, or by mail for both inpatient or outpatient concerns.

Our office is open Monday- Friday.